Shipping policy

Order processing

Orders are processed on business days, Monday to Friday, excluding public holidays.

We aim to process orders as quickly as possible. During launch periods, restocks, sales, or busy times, processing may take slightly longer.

Once your order has been packed and shipped, you will receive a shipping confirmation email with tracking details where available.

Shipping locations

We currently ship within New Zealand.

If we offer international shipping int he future, shipping options, costs, and delivery times will be shown at checkout.

Shipping rates

Shipping rates will be shown at checkout before you complete your order.

Shipping costs may vary depending on your delivery location, order size, and shipping method selected.

Estimated delivery times

Delivery times are estimates only and may vary depending on the courier, your location, public holidays, weather, or other delays outside our control.

North Island: 5-7 working days
South Island: 6-8 working days
Rural delivery: Please allow extra time

We'll update these estimates once our courier setup is finalised.

Tracking

Where tracking is available, your tracking details will be emailed to you once your order has been shipped.

Please allow time for the courier tracking link to update after your order has been dispatched.

Incorrect shipping details

Please make sure your shipping information is correct before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at hello@amsoactive.co.nz.

We'll do our best to update your order before it is shipped, but we cannot guarantee changes once the order has been processed or dispatched.

Delays, lost parcels, or damaged deliveries

If your order is delayed, lost, or arrives, damaged, please contact us at hello@amsoactive.co.nz with your order number and any relevant photos or details.

We will work with you and the courier to help resolve the issue.

Nothing in this Shipping Policy limits your rights under the New Zealand Consumer Guarantees Act or Fair Trading Act.